How to charge your electric car with APCOA Charging At selected APCOA PARKING car parks we have set up charging stations so you can easily charge your electric or hybrid car.

You can easily pay for charging via APCOA FLOW, Clever or Monta.

• Open the app (APCOA FLOW, Clever or Monta) and select the charging station you are parked at.

• Start charging directly in the app.

• Payment is made automatically with the payment card linked to your account.

The cost of charging is displayed in the app before you start. When charging is complete, you will receive a receipt directly in the app. If you already have a Monta subscription (e.g. for charging at home), you can use your Monta app to charge at APCOA's charging stations - just as you normally would.

The price of charging at one of APCOA's charging stations depends on location and time, as prices may vary between locations.

You can always see the current price directly in the APCOA FLOW app before you start charging. That way, you know exactly what it will cost and payment is easily and automatically done through the app.

You can find APCOA FLOW Charging prices in several ways, but the main place is directly in the APCOA FLOW app, where prices are linked to each charging station.

Here's a little more detail on how it works:

• Open the APCOA FLOW app. Make sure your location service is switched on so the app can find nearby charging stations.

• Select the charging station - via QR or select from the list to get the specific station you want to use.

• Real-time price updates - prices in the app are always current and take into account any promotions or changes.

• Price display before charging - the price is always shown in the app before you start charging so you know what it costs.

Some charging operators also display prices on their website, but for APCOA FLOW Charging the app is the most accurate source because prices can vary between locations and can change continuously.

When you charge your car at a charging station, parking rules may vary from place to place.

• In some places, parking is free while you charge.

• In other places you have to pay separately for your parking.

Always check the signage in the car park to make sure you know what the rules are where you are parking.

APCOA FLOW Charging charging stands deliver up to 11 kW AC.
This means that charging is perfect for longer parking periods - for example while you're at work, shopping or at events - where the car can be left to charge simultaneously.

Quick overview:

• Power: Up to 11 kW AC

• Ideal for: Long-term parking and everyday charging

• Plug type: Typical Type 2 (depending on location)

When your car is finished charging at an APCOA FLOW Charging charging station, move it so that the parking bay is free for others to charge. This ensures that everyone has easy access to the charging stations. Always check the signage at the car park for the exact rules.

The time it takes to charge your car on an APCOA FLOW Charging charging station depends on the car's battery capacity and the power of the charging station.

As a rule of thumb:

• Fast chargers can charge an electric car in approximately 20-60 minutes, depending on battery size.

• Standard chargers take longer, typically several hours for a full charge.

You can always see how many minutes you have charged in the APCOA FLOW app or in your car's display, so you always know how much time is left.

Check first in the APCOA FLOW app. Make sure charging is complete in the app. The cable usually unlocks automatically when charging is complete.

If you have started charging with Clever, please contact Clever customer service https://clever.dk/

If the problem is with the charging stand itself (e.g. no power or no connection)
Contact APCOA customer service:
+45 45 26 76 90 90
Support@apcoaflow.dk

Yes! In the APCOA FLOW app you can see if there are available APCOA FLOW Charging charging stations in a car park before you drive there. The app shows both the number of available stands and their status, so you can easily plan your charging without unnecessary waiting time.

If you have received an inspection fee, please send your enquiry via europark.dk/henvendelse

Once you have sent the enquiry, the case will be created at EUROPARK and you will receive a receipt if everything is registered correctly. You can follow your case here: europark.dk/track-your-case

Please note: APCOA FLOW does not process inspection fees.

Yes! When your car has finished charging on an APCOA FLOW Charging stand, you can get a push notification in the APCOA FLOW app if you have enabled push notifications.

This way, you'll be notified immediately when charging is complete so you can move the car and give others access to the charging stand.

Yes, you can easily use your APCOA FLOW Business Agreement as a means of payment.

If you or your company has an APCOA FLOW Business Agreement, you can use your business account as a means of payment when charging at APCOA FLOW Charging charging stations.

It works in the same way as a regular payment for your parking:

• Start charging in the APCOA FLOW app, simply select business parking as the payment method.

• The payment for the charge will automatically be sent by invoice to the company. - Along with any parking, if applicable on site.

• All on one invoice - charging and parking appear on the company's combined monthly invoice for easy bookkeeping.

Remember that parking rules can vary from place to place, even at charging points. Always follow the signs at the car park.

Yes, on some APCOA FLOW Charging charging stations you can start and pay the charge with Clever - either via the Clever app or your Clever token.

It is important to note that if you start charging with Clever, Clever handles the entire transaction, so any questions about payment, price or charging issues should be directed to

Clever Customer Service:
82 30 30 30 30
kundeservice@clever.dk

Always check the signage at the car park or the information in the app to see which payment options apply there.