You can easily create one or more parking subscription(s) by following these steps:

• Go to the website Subscription parking - APCOA PARKING Danmark A/S

• Search for a parking space

On the page you will see the car parks - a map overview where you can create a subscription and select the car park/area you want to subscribe to.

• Select "book parking space"

You will be guided to the subscription page, APCOAFLOW.dk, where you can sign up online.

Or you will be guided to the private or business form page, you will then be contacted by customer service who will send you a contract. Only when this contract is signed is an agreement created.

If you purchase an online subscription, simply select the type of subscription that suits your needs (e.g. monthly subscription, weekly subscription etc.).

Then fill in your desired start date for the subscription, add your car, payment method and finally, before confirmation, you can choose whether your subscription should be renewed automatically.

APCOA Customer Service is happy to help you with any questions - please contact us on Phone: +45 45 26 76 94 / Mail: ks@apcoa.dk

You can easily find your active or inactive subscription:

1. Find your receipt email
   When you purchase your subscription, you will receive a receipt by email.
   In this email you will find information or a link where you can log in and view information about your subscription. You will there, for example. You will also be able to change your subscription information.

Tip: You can search for emails from noreplay@apcoaflow.dk, noreplay@apcoa.dk or ks@apcoa.dk.

APCOA Customer Service is happy to help you with any questions - please contact us on Phone: +45 45 26 76 94 / Mail: ks@apcoa.dk

You can easily change the registration number (licence plate) associated with your subscription:

1. Find your receipt email
   When you purchase your subscription, you will receive a receipt by email.
   In this email you will find information or a link where you can log in and view/change information such as the registration number (licence plate) of your subscription.

Important:

• Make sure to change the registration number (licence plate) directly under your subscription - not just on your profile.

• If you change the registration number (licence plate) while a parking is in progress, the subscription will no longer cover the old registration number (licence plate).

• Always check that the new licence plate is correctly linked to your subscription.

Tip: You can search for emails from noreplay@apcoaflow.dk, noreplay@apcoa.dk or ks@apcoa.dk.

APCOA Customer Service is happy to help you with any questions - please contact us on Phone: +45 45 26 76 94 / Mail: ks@apcoa.dk

This varies from car park to car park.

Search for the car park via the website:
Subscription parking - APCOA PARKING Danmark A/S and click on the car park you want.

Here you will see the subscription types available in the car park

When you purchase a parking subscription, you get unlimited permission to park in one or more specific parking area(s) during a given time interval.

You can get several types of subscriptions to suit your needs:

• 24/7 subscription, which authorises free parking 24 hours a day, seven days a week.

• Evening/night and weekend subscription, which entitles you to free parking every evening, e.g. between 17-07/18-08 and all weekend.

• Weekday subscription, which allows free parking every weekday during daytime hours, e.g. the time interval 07-17 or 06-18.

With a parking subscription, you don't have to spend time figuring out where to park your car when you get home from a long day at work or stress about where there is a parking space when you arrive at work in the morning - you just drive directly to the car park where you have a subscription and pay e.g. a fixed price per month.

For example, you can buy an Evening/Night and Weekend subscription close to your home and have a Daytime subscription close to your workplace. Then you always know where to park and you know your fixed parking costs.

APCOA Customer Service is happy to help you with any questions - please contact us on Phone: +45 45 26 76 94 / Mail: ks@apcoa.dk

You are not guaranteed a fixed parking space, as there are no fixed parking spaces, it is on a "first come, first served" basis. unless otherwise noted, e.g. on your contract.

If you have a subscription to a reserved parking space and someone else has parked in this parking space, you are not entitled to park in another parking space. In this case, you must always comply with the signposted conditions in the car park.

APCOA Customer Service is happy to help you with any questions - please contact us on Phone: +45 45 26 76 94 / Mail: ks@apcoa.dk

Have you received an email stating that we have been unable to deduct your subscription payment?

Then here are your options:

• Create a new subscription: To make sure that you still have a valid parking subscription, you can e.g. For example, you can choose to create a new subscription with a start date on the same day your current subscription expires.

• No double payment: If your current subscription is renewed and you end up paying twice for the same period, we will of course refund the amount for the overlapping time.

• Wait for payment: You can also choose to wait for the payment to go through. If not, the subscription will be cancelled and you will be charged for hourly parking until a new subscription is created.

If you have received an email stating that your subscription has not been renewed and has been cancelled, you must order a new subscription again via https://abonnement.apcoa.dk/

Note: Unfortunately, we are not able to see why the payment did not go through with the payment provider. At APCOA, we always do our best to ensure that you have a good and hassle-free experience as a subscriber. We apologise for any inconvenience and are ready to help if you have any questions.

APCOA Customer Service is always happy to help you with any questions - please contact us on Phone: +45 45 26 76 94 / Mail: ks@apcoa.dk

Your cancellation notice is stated in your contract or in the subscription terms you approved when you purchased your online subscription.

If you pay by invoice (quarterly)

• Send an email to ks@apcoa.dk with your customer number and information about the subscription, e.g. which car park you have a subscription for that you wish to cancel.

If you pay by debit card:

If you pay by debit card, you can easily cancel your parking subscription purchased online. You need to find the receipt email you received when you purchased the subscription. In this email you will find information or a link where you can log in to your account. Here you can cancel your subscription online.

Find your receipt email
When you purchase your subscription, you will receive a receipt by email.
In this email you will find information or a link where you can log in to your account. Here you can cancel your subscription online.

Tip: You can search for emails from noreplay@apcoaflow.dk, noreplay@apcoa.dk or ks@apcoa.dk.

We are sorry if you choose to cancel your parking subscription and hope we can help you find your new parking subscription via the link here:

Subscription parking - APCOA PARKING Danmark A/S

APCOA Customer Service is happy to help you with any questions - please contact us on Phone: +45 45 26 76 94 / Mail: ks@apcoa.dk

You can easily change your payment card on your parking subscription purchased online

Find your receipt email
When you purchase your subscription, you will receive a receipt by email.
In this email you will find information or a link where you can log in to change the payment card on your subscription.

Tip: You can search for emails from noreplay@apcoaflow.dk, noreplay@apcoa.dk or ks@apcoa.dk.

APCOA Customer Service is happy to help you with any questions - please contact us on Phone: +45 45 26 76 94 / Mail: ks@apcoa.dk

Some APCOA subscriptions require a physical parking card. This will always be clearly stated in the contract you receive when you create the subscription.

If your subscription includes a physical card:

• The card must be placed correctly in the windscreen.

• It must be clear and easy to read for the parking control.

• The card must always be visible when the car is parked.

Note: If you have a subscription with a physical card, you do not need to change the licence plate.

APCOA Customer Service is happy to help you with any questions - please contact us on Phone: +45 45 26 76 94 / Mail: ks@apcoa.dk

If you have lost your APCOA parking card, please contact us as soon as possible to get a replacement card. Please note that there may be a fee to get a new card.
You can contact customer service on Phone: +45 45 26 76 94 / Mail: ks@apcoa.dk

Important:
The sooner you contact us, the better we can help you avoid any parking charges if you are checked without your parking card.

If you have not received an email confirmation of your APCOA subscription, you can first check your spam filter or junk mail, as the email can sometimes end up there. If you still haven't received a confirmation email, the purchase has probably not gone through.

In that case, please contact customer service: Phone: +45 45 26 76 94 Mail: ks@apcoa.dk

We will help you quickly with your subscription.

If your parking subscription covers multiple car parks/areas, this will be stated in the confirmation you receive. Your APCOA subscription is usually linked to one specific car park or parking area. However, you can have multiple subscription types that give access to different areas or time periods - for example, one subscription at your workplace and another at your home.

APCOA Customer Service is happy to help you with any questions - please contact us on Phone: +45 45 26 76 94 / Mail: ks@apcoa.dk

If you need a product code to create your subscription, please contact our customer service. It will also be clearly stated on the subscription page if a product code is needed.

Customer Service will be happy to help you with precise information about the subscription you are interested in - please contact us on Phone: +45 45 26 76 94 / Mail: ks@apcoa.dk